1. I listen to others when they are speaking to learn, and don’t allow myself to think about what I’m going to say next. 2. I avoid interrupting others to allow them time to complete their thoughts. I resist changing the subject prematurely. 3. I allow for periods of silence, and don’t fill every pause with words. 4. I observe the person's body language & monitor my own to convey interest. 5. I listen for the speaker's position. I listen for their main point and what facts they are using to support their rationale. I separate their facts from opinions. 6. I move the conversation along by using open-ended questions such as "tell me about", "describe", "explain" and "what happened next?" to probe the speaker’s thoughts & feelings. 7. I restrict my use of close-ended questions, which can be simply answered by "yes", "no", or a short response. I do use this technique to clarify ...